Major Japanese hotel chain says reservations via overseas booking sites may not be valid (soranews24.com)
from fne8w2ah@lemmy.world to world@lemmy.world on 19 Jun 14:27
https://lemmy.world/post/31663924

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vermyndax@lemmy.world on 20 Jun 00:24 collapse

I have stopped using booking.com and a few other sites like this because of similar issues. The last time I went thru them they have used an incorrect name on the reservation and it took weeks of phone calls to get the hotel to refund the reservation. I was in a position where I either got a refund and rebooked or showed up and was turned away. It sucked. Never again.